Public Health Roles and Responsibilities : Customer Code of Conduct

For processes to achieve desired outcomes, it’s essential that everyone knows their role and responsibilities. Public health is a shared responsibility among government, business, and individuals. Although I’ve received countless emails from businesses describing how they’re meeting their responsibilities during the Covid-19 pandemic, they should ensure that all customers know their responsibilities before entering the place of business.

All businesses should post a Customer Code of Conduct at entrances advising customers of their responsibilities. Customers will then know what is expected of them, and will be reassured that the customer next to them (hopefully no closer than 2 m) also knows what’s expected.

Feel free to use the sample Customer Code of Conduct as a guide, and create one for your business.

Post Customer Code of Conduct at entrances for customers to read before entering